Privacy Policy

At Khaddamaa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable privacy laws in Dubai and Abu Dhabi. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website and services:

• This includes your name, contact details (email, phone number), home address, payment details, and other information necessary for providing our services.
• Details regarding the services you request, preferences, and any related communication.
• Information about your device, browsing history, IP address, cookies, and other information related to how you access and interact with our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process your requests and deliver the services you’ve chosen, such as Maid Service, Cook Service, Babysitter Service, etc.
• To respond to your inquiries, provide assistance, and improve your experience.
• To manage payments for the services rendered, including processing credit card transactions and issuing invoices.
• To send you promotional offers, newsletters, and updates about our services (you can opt out at any time).
• To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We respect your privacy and do not share your personal data with third parties except in the following circumstances:

• We may share your information with trusted third-party vendors and service providers who assist in delivering our services (e.g., payment processors, IT support). These providers are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
• If required by law, regulation, or government authority, we may disclose your information to comply with legal obligations or respond to lawful requests.
• We may share your information if you provide explicit consent for specific purposes.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee complete security.

5. Your Rights

As a data subject, you have the following rights under the UAE Data Protection Law:

• You can request access to the personal data we hold about you.
• You may request that we correct any inaccurate or incomplete personal data.
• You can request the deletion of your personal data, subject to certain legal conditions.
• You can ask us to restrict the processing of your personal data under certain circumstances.
• You can ask us to restrict the processing of your personal data under certain circumstances.
• You have the right to object to the processing of your personal data, especially if it's used for direct marketing purposes.
To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us improve functionality, analyse website traffic, and personalize content. You can control your cookie settings through your browser, but please note that disabling cookies may impact your experience on the site.

7. Retention of Your Information

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Transfers of Data

As Khaddamaa.com operates exclusively in Dubai and Abu Dhabi, we may transfer your personal data to third-party service providers located in UAE. We will take all necessary steps to ensure that your data is protected and handled securely in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please feel free to contact us:

Khaddamaa.com

Email: info@khaddamaa.com

Phone: +971558154876